AH! YES logo
AH! YES logo

All articles

Frequently Asked Questions

Answers to our customer's most Frequently Asked Questions. Quick answers to common questions about our products, shipping, subscriptions, and our commitment to intimate health.

Do you offer free shipping?

We do; orders over $40 qualify for free shipping. For orders under $40, shipping starts at $4.99.

Do you offer any discounts?

Yes! We offer several ways for you to save on your favorite AH! YES® products.

How do I cancel my order?

If you wish to cancel your order, you can notify us by either Live Chat or email to [email protected]. If you cancel your order, you will be entitled to a full refund or exchange.

Can I subscribe and save?

Yes! With Subscribe & Save, you never run out of your favorites and save every time! Find out more and subscribe and save 15% plus free delivery every time.

What is certified organic?

AH! YES® products are Certified Organic by The Soil Association. Certified organic means our products meet strict standards that prohibit synthetic pesticides, fertilizers, GMOs, and harmful chemicals.

What ingredients do you use?

What ingredients are in AH! YES® products? We prioritize your intimate health by using only certified organic, plant-based ingredients. Our products are free from petrochemicals, parabens, glycerin, hormones, silicone, and propylene.

What's the difference between a Vaginal Moisturizer and a Lubricant?

Both AH! YES® VM vaginal moisturizer and AH! YES® WB water-based personal lubricants are pH matched to typical vaginal pH. Explore what each product is suited to.

Are AH! YES® products supplied with reusable applicators?

AH! YES® VM, our vaginal moisturizer, can be purchased with prefilled applicators. Our natural lubricants, AH! YES® WB and AH! YES® COCO can also be purchased in applicators. Each applicator is loaded with 5ml of product.

Is AH! YES® WB condom compatible?

AH! YES® WB is compatible with natural rubber latex and polyisoprene condoms.

Is AH! YES® OB condom compatible?

Both our plant-oil based lubricants, AH! YES® OB and AH! YES® COCO are not condom compatible. However, our water-based lubricant, AH! YES® WB is compatible with natural rubber latex and polyisoprene condoms.

Can AH! YES® products be used on sensitive skin?

AH! YES® products are not made with petrochemicals, parabens, known skin irritants, grapefruit seed extract, glycerin, hormones, silicone or propylene glycol.

Are AH! YES® products sperm friendly?

Tests show our AH! YES® VM, AH! YES® WB, AH! YES® OB and AH! YES® COCO have no negative effects on sperm motility.

Is it safe to use AH! YES® whilst pregnant?

We believe that when you are pregnant, you are especially careful about your diet and the products you use, as you want your bodily environment to be as welcoming and kind as possible to your growing baby.

What is Osmolality and why does it matter?

Your body is made up of more than 50% water, which contains a mixture of salts, sugars, and other substances. Osmolality is the measurement of how these substances are dissolved in the water.

How long do AH! YES® products last?

Once the tube has been opened AH! YES® WB, AH! YES® VM and AH! YES® OB should be used within 4 months of opening. We send AH! YES® products with a minimum of 3 months from expiry.